ImagineToys Logo

return policy


  1. Send back the item(s) you wish to return per the instructions provided by our Customer Care Representative.
    1. Include your Order Number and/or a copy of the packing slip
    2. Please also provide a written reason for your return.
  2. The credit card you used for the original purchase will be reimbursed the price you originally paid for the returned item(s), less shipping. In most cases this credit should appear on your card in the next regular billing cycle.
  3. Any returns of items that you received as a gift will be issued in the form of an online ImagineToys.com eGift card in lieu of a refund.
  4. All returned merchandise must be in its original condition, unused, and with original tags and packaging.
  5. Returns made more than 45 days past the original purchase date will be honored in the form of an online ImagineToys.com eGift card in lieu of a refund.

Please send returned merchandise to:

imagine toys returns
ATTN: customer service
61 clark road north
battle creek, Michigan 49037

testimonials

I am a foster parent with two special needs foster children. One is 23 months with cerebral palsy and the other is 7 and has significant developmental delays and is blind, etc. It is so exciting to get a catalog filled such great material for them. Kudos to you. I cant wait for it to come!
by: Alisa S.

Thank you for making shopping easy by selling so many wonderful toys to choose from!
by: Andrew A.

It's truly rare these days that a company not only stands behind its products, but also its customers. I have ordered a number of times from Imagine Toys, and will continue to do so for a long time to come. Everyone I have dealt with, whether through email, chat box, or on the phone, has been so pleasant and accommodating. It truly means a lot. Many thanks,
by: Cheryl P.

100%

satisfaction


if you don't
absolutely love it,
we'll take it back.

 
secure shopping


ImagineToys.com is upfront
Online shopping
contact us

  • by email:
    customercare@imaginetoys.com

  • by phone:
    (888) 777-1641

  • location:
    61 clark road north
    battle creek, Michigan 49037
© 2014 & trademarks licensed by imaginetoys.com all rights reserved.

Ecommerce Software by AmeriCommerce