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shipping information

Your order will be processed as soon as your pay method is approved, and all order information is verified for accuracy.

Most in-stock orders ship the next business day. In the event of a delay, we will notify you by email. Orders shipped to the 48 contiguous states should arrive within 5-7 business days from the day it ships from our warehouse. Orders placed during the weekend will ship the following Tuesday, unless it is a holiday. We do not ship to P.O. Boxes, APO, FPO, or foreign countries. * Note: Items ordered together may not arrive in the same box.

Your order will be processed as soon as your pay method is approved, and all order information is verified for accuracy.

Most in-stock orders ship the next business day. In the event of a delay, we will notify you by email. Orders shipped to the 48 contiguous states should arrive within 5-7 business days from the day it ships from our warehouse. Orders placed during the weekend will ship the following Tuesday, unless it is a holiday. We do not ship to P.O. Boxes or foreign countries. Note: Items ordered together may not arrive in the same box.

USPS Priority Mail
Shipments will arrive in 5 – 7 days.

Ground Service
Shipping costs will be calculated based on the weight and dimensions of the items in your shopping cart. We ship most in-stock items by the next business day. In the event of a delay, we will notify you by email. Orders placed during the weekend will ship the following Tuesday, unless it is a holiday. Orders shipped to the 48 contiguous states should arrive within 2-5 business days from the day they ship from our warehouse. Note: Items ordered together may not arrive in the same box.

Express Shipping
For an additional fee we can ship your order via UPS 2nd-Day or Next-Day Air. 2nd-day and Next-Day refer to BUSINESS days. We ship most in-stock items by the next business day. In the event of a delay, we will notify you by email. Orders placed during the weekend will ship the following Tuesday, unless it is a holiday. Note: Items ordered together may not arrive in the same box.

Priority Shipping
For an additional fee we can ship your order via Priority Shipping to most destinations within the 48 contiguous states. We ship most in-stock items by the next business day. In the event of a delay, we will notify you by email. Orders placed during the weekend will ship the following Tuesday, unless it is a holiday. Orders shipped to the 48 contiguous states should arrive within 1-2 business days from the day it ships from our warehouse. * Note: Items ordered together may not arrive in the same box.

Back Orders
In some cases, shipping may be postponed due to a lack of product availability. Items that are on backorder will be shipped when they are received in stock. In the event of any delay, we will notify you by email.

Drop Shipped Items
All items that are shipped directly from the manufacturer require up to 3 weeks for delivery. These items cannot be express shipped, or shipped outside of the 48 contiguous states. Drop-shipped items are excluded from free shipping promotions. Shipping is via Ground Service (2nd-Day and Next Day when allowable) only. Please see the product detail page for product-specific information.

Oversize Items
The weight and size of some larger items cost more for us to ship. Therefore, these large items have an oversize surcharge; this charge is listed on the product detail page and is in addition to regular shipping charges. We reserve the right to exclude oversize items from free shipping promotions.

Canadian and Internationally-Bound Shipments
Shipments bound for Canada or any country outside the U.S. and its territories may be subject to additional duty/tariff as they cross the international border. The duty/tariff is the responsibility of the purchaser and in no way is www.imaginetoys.com liable to disclose or pay these taxes. Please refer to the destination country's trade agreement with the product's country of origin for more information. To obtain country of origin information, please inquire via email to customercare@imaginetoys.com.

Free Shipping Promotions
Free shipping offers are for Ground Service, apply to the contiguous U.S. states only and exclude sale merchandise, oversize articles and drop shipped items. Other exclusions may apply.

Return Policy

  1. Send back the item(s) you wish to return per the instructions provided by our Customer Care Representative.
    1. Include your Order Number and/or a copy of the packing slip
    2. Include the "Return Authorization" number issued by our Customer Care Representative when you called.
    3. Please also provide a written reason for your return.
  2. The credit card you used for the original purchase will be reimbursed the price you originally paid for the returned item(s), less shipping. In most cases this credit should appear on your card in the next regular billing cycle.
  3. Any returns of items that you received as a gift will be issued in the form of an online ImagineToys.com eGift card in lieu of a refund.
  4. All returned merchandise must be in its original condition, unused, and with original tags and packaging.
  5. Returns made more than 90 days past the original purchase date will be honored in the form of an online ImagineToys.com eGift card in lieu of a refund.

Please send returned merchandise to:

imagine toys returns
attn: customer service
61 clark rd north
battle creek, Michigan 49037

testimonials

I am a foster parent with two special needs foster children. One is 23 months with cerebral palsy and the other is 7 and has significant developmental delays and is blind, etc. It is so exciting to get a catalog filled such great material for them. Kudos to you. I cant wait for it to come!
by: Alisa S.

Thank you for making shopping easy by selling so many wonderful toys to choose from!
by: Andrew A.

It's truly rare these days that a company not only stands behind its products, but also its customers. I have ordered a number of times from Imagine Toys, and will continue to do so for a long time to come. Everyone I have dealt with, whether through email, chat box, or on the phone, has been so pleasant and accommodating. It truly means a lot. Many thanks,
by: Cheryl P.

100%

satisfaction


if you don't
absolutely love it,
we'll take it back.

 
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ImagineToys.com is upfront
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contact us

  • by email:
    customercare@imaginetoys.com

  • by phone:
    (888) 777-1641

  • location:
    61 clark rd north
    battle creek, Michigan 49037
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